Incidents | Taktile Incidents reported on status page for Taktile https://status.taktile.com/ https://d1lppblt9t2x15.cloudfront.net/logos/f28ce7a548a4a1cd8f4984f4ae68def2.png Incidents | Taktile https://status.taktile.com/ en Customers Experiencing Login Issues https://status.taktile.com/incident/713992 Thu, 28 Aug 2025 08:05:00 -0000 https://status.taktile.com/incident/713992#705e89cb46f3ee65bcb7f6f546422b21a7b1b1c17e3862b08b1cba10663e0184 The login issue has been resolved Customers Experiencing Login Issues https://status.taktile.com/incident/713992 Thu, 28 Aug 2025 07:42:00 -0000 https://status.taktile.com/incident/713992#c4a9b6d1e770f2fce2687df1aaa7b6c08b272d0f61b4e3f49c5d0bddc9fe7fba Some customers are experiencing login issues. Our team is investigating the cause and working on restoring access as soon as possible Job runs failing https://status.taktile.com/incident/708560 Tue, 19 Aug 2025 15:27:00 -0000 https://status.taktile.com/incident/708560#6de2ccba5b89b29bb74a21894f260e365148c1cd93a931f011f06a1e7869bfa9 Fix was deployed. Job runs failing https://status.taktile.com/incident/708560 Tue, 19 Aug 2025 15:12:00 -0000 https://status.taktile.com/incident/708560#0f752f24ca6f053545033867d0832e51535a0efadade53031375b39d1304df96 We have identified the root cause. Fix is currently being deployed. Job runs failing https://status.taktile.com/incident/708560 Tue, 19 Aug 2025 15:04:00 -0000 https://status.taktile.com/incident/708560#2670e969030db9a34ee3ec4e37bafb544c2a9cf048d73e6947183fa626cd1e64 Our team is currently investigating a failure for jobs to start. Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 19:41:00 -0000 https://status.taktile.com/incident/704923#a30f7557011ab412f5108b47b270dd5f6513db8fcfb12e90f01f9b54f09c4dc7 All workspaces are now healthy. Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 15:46:00 -0000 https://status.taktile.com/incident/704923#21048958436b8945c64295ccb40ad62a1438f244f6c94a45582ffe171c7968a2 We have continued to rollback other affected workspaces now that Github is recovering from its incident. Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 15:16:00 -0000 https://status.taktile.com/incident/704923#44f46c114ac37434b8533676c0f3c6a0824dcc35ee9814739e8a4a4ddb5afbab We continue to see network failures between the UI application and our services. Roll back is still in progress. Due to an ongoing incident on Github's side, this is taking longer than expected https://www.githubstatus.com/ Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 14:45:00 -0000 https://status.taktile.com/incident/704923#ded0e39b7ff1503d7bb9c33c117063be98301ec5b782c8e900326c47cc19ecd7 The issue should be fixed now for most customers. The root cause was a bad deployment, we started rolling back the change as soon as we saw the impact. The engineering team will conduct post-mortem analysis to make sure this doesn't happen again. Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 14:12:00 -0000 https://status.taktile.com/incident/704923#3317934901321720d0e0c578ff5b62056ab81889e6de234755463f63ad010a3f We have identified the issue and we're starting to see recovery for some customers already. Test runs and other interactions from the UI application are down - "Network error" https://status.taktile.com/incident/704923 Tue, 12 Aug 2025 13:54:00 -0000 https://status.taktile.com/incident/704923#aefcdb57c3143e9c446dea7a47d6c68ff57b918274a1a2e9d4c0ed5ef413beaf Engineering team is aware of this issue and we're currently working on mitigation. Errors when creating/updating Connections https://status.taktile.com/incident/557450 Tue, 06 May 2025 18:43:00 -0000 https://status.taktile.com/incident/557450#142db62095c84e1eccf5cdb0599b5f217601a840d29572fc90e37afcf1c3ca70 The incident is fully resolved; the fix has been rolled out to all customer workspaces. Errors when creating/updating Connections https://status.taktile.com/incident/557450 Tue, 06 May 2025 15:54:00 -0000 https://status.taktile.com/incident/557450#afd4fac8450e3d4b441532c0be86d7df3503a69415f4dae80006e3f0ffa38f0f We’ve confirmed the fix and have begun rolling it out to customer workspaces. Errors when creating/updating Connections https://status.taktile.com/incident/557450 Tue, 06 May 2025 13:23:00 -0000 https://status.taktile.com/incident/557450#800133a66e3ac0e7b27ea694fe7fb53253ee78922df6e444c010a01d75847dbf We are observing elevated error levels on the Connections API. We've identified the root cause and will release a fix shortly "Sign in with Azure AD" experiences failure https://status.taktile.com/incident/520731 Sat, 01 Mar 2025 00:11:00 -0000 https://status.taktile.com/incident/520731#b6ceb69f7c88e188926b491a73f128d3ff244117bcc65af43327956b16dc4020 The issue has been resolved. "Sign in with Azure AD" experiences failure https://status.taktile.com/incident/520731 Fri, 28 Feb 2025 22:55:00 -0000 https://status.taktile.com/incident/520731#b22872ed51d38abbcf870c473a6116bba8cc670e90b6721bfc9f501a7e255df6 We've observed that customers that use Azure AD cannot authenticate into the application right now. We're investigating the issue right now. us-east-2 workspaces experience transient failures due to presumed AWS outage https://status.taktile.com/incident/440801 Mon, 07 Oct 2024 20:52:00 -0000 https://status.taktile.com/incident/440801#0d367bda5ca5cc30e7f58b64b021efb15e9fa9ee3d64abee513ca357a6c2db1f AWS solved the issue on their end, all service should be operating normally from now on. us-east-2 workspaces experience transient failures due to presumed AWS outage https://status.taktile.com/incident/440801 Mon, 07 Oct 2024 19:47:00 -0000 https://status.taktile.com/incident/440801#6e657a9f02942c1853e857a5e353b0d263662103825b476c6c7fa83bd6f14b7a AWS S3 has reported an outage in us-east-2 Test runs are not working https://status.taktile.com/incident/433978 Tue, 24 Sep 2024 10:42:00 -0000 https://status.taktile.com/incident/433978#721323d3f11c8535b6dc97e6cb4252d32d0d8ee2e8b8f3323594fdfd7e8943d4 test-runs are operating normally Test runs are not working https://status.taktile.com/incident/433978 Tue, 24 Sep 2024 10:14:00 -0000 https://status.taktile.com/incident/433978#611f6c8076bc1e637ea8b06fbf7a0e7bcc993123c3b536087931167163459609 Test runs in the app are not working at the moment. We will release a fix shortly. Intermittent failures calling Decide APIs https://status.taktile.com/incident/424270 Wed, 04 Sep 2024 19:02:00 -0000 https://status.taktile.com/incident/424270#44491f2ba1a85357337532c7d8cc76d3e104565f515c08ed216310045fa6e89f Recovery was confirmed by AWS and we have notified affected customers directly. Intermittent failures calling Decide APIs https://status.taktile.com/incident/424270 Wed, 04 Sep 2024 19:02:00 -0000 https://status.taktile.com/incident/424270#44491f2ba1a85357337532c7d8cc76d3e104565f515c08ed216310045fa6e89f Recovery was confirmed by AWS and we have notified affected customers directly. Intermittent failures calling Decide APIs https://status.taktile.com/incident/424270 Wed, 04 Sep 2024 18:55:00 -0000 https://status.taktile.com/incident/424270#7440af45644a793dcf954c101c2609ec5d831081b382e8c3a2e70a5f9bc4115b On Sept 4th, between 16:45 and 17:30 UTC, a small set of customers experienced sporadic failures calling our APIs. The root cause was an issue in the underlying AWS infrastructure. Intermittent failures calling Decide APIs https://status.taktile.com/incident/424270 Wed, 04 Sep 2024 18:55:00 -0000 https://status.taktile.com/incident/424270#7440af45644a793dcf954c101c2609ec5d831081b382e8c3a2e70a5f9bc4115b On Sept 4th, between 16:45 and 17:30 UTC, a small set of customers experienced sporadic failures calling our APIs. The root cause was an issue in the underlying AWS infrastructure. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:39:16 -0000 https://status.taktile.com/incident/324853#9525b28e96dc9d9f686befbec066eb1b03ec71761bd574dca344659163ec51f4 Maintenance completed Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:39:16 -0000 https://status.taktile.com/incident/324853#9525b28e96dc9d9f686befbec066eb1b03ec71761bd574dca344659163ec51f4 Maintenance completed Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:39:16 -0000 https://status.taktile.com/incident/324853#9525b28e96dc9d9f686befbec066eb1b03ec71761bd574dca344659163ec51f4 Maintenance completed Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI. Scheduled maintenance, Feb 10 https://status.taktile.com/incident/324853 Sat, 10 Feb 2024 07:00:00 -0000 https://status.taktile.com/incident/324853#7eee691fac0b70c8ef5f31bbae36fc36d64b1916b2dddc19aac7079662a3394d We want to make you aware that this Saturday Feb 10 between 7am and 8am UTC, there will be scheduled downtime of the Taktile UI. All production and sandbox endpoints will continue to work as per usual. We will be using the maintenance window to upgrade our infrastructure which will improve performance of the UI.